Shipping policy

 

*Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will have your jewels to you as soon as possible! If this presents any problems for your order, please don’t hesitate to contact us here.

Orders will be shipped to the shipping address provided at checkout. Please refer to our Shipping Page for estimated delivery time. Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any misssing, lost, undelivered or abandoned packages.

You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via FedEx, except for Brazil, Ethiopia, Israel, Jersey, Malaysia, Philippines, Russia, Serbia, Slovakia and Uzbekistan.

Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed Shipping Page for more information. Note that delivery times commence from the date of dispatch.

For customers in Australia, please note that Parcel Locker shipments will be delivered by Australia Post. The tracking number provided will be for the first-mile courier service by FedEx. FedEx will mark your parcel as ‘delivered’ upon handing over your parcel to Australia Post, whereby a new tracking number will be generated. After this step, you may contact FedEx to obtain your new tracking number in order to trace your parcel via Australia Post.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.