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Frequently Asked Questions

Shipping

Where does Wanderlust + Co ship from?

We ship from sunny Malaysia!

Where does Wanderlust + Co ship to?

Wanderlust + Co ships worldwide!

Please note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

How much is shipping?

We provide FREE Shipping for orders with a minimum spend - no promotion code needed. For orders under the free shipping threshold, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.

Destination	Standard Shipping (USD)	Free Shipping Min. Spend (USD)	Delivery Times (working days) *subject to peak or festive season delays
All Other Countries			Refer to Shipping Page
USA	$20	$100	1-3 days
Australia	$20	$100	7-9 days
Canada	$20	$100	1-3 days
France	$20	$70	1-4 days
Germany	$20	$100	1-4 days
Great Britain	$20	$100	1-4 days
Hong Kong	$12	$70	1-3 days
Italy	$20	$70	1-4 days
Japan	$15	$70	1-3 days
Malaysia	$3	$70	1-3 days
Mexico	$18	$70	1-3 days
New Zealand	$20	$70	18-25 days
Russia	$10	$70	18-25 days
Singapore	$9	$100	1-3 days
Spain	$20	$70	1-4 days
Taiwan	$12	$70	1-3 days

Rates and shipping timelines shown in the table above are effective from October 2023.

How is free shipping calculated if I'm shopping in my local currency?

Free shipping eligibility is calculated based on USD. For orders in other currencies, your order value will need to be the minimum spend depending on your shipping rates and the current conversion rates to be entitled for free shipping.

How long will it take for my order to ship?

Orders will be shipped to the shipping address provided at checkout. Please refer to our Shipping Page for estimated delivery time. Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any misssing, lost, undelivered or abandoned packages.

You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via FedEx, except for Brazil, Ethiopia, Jersey, Malaysia, Philippines, Serbia, Slovakia and Uzbekistan.

Please provide an accurate home / office delivery address, email address and mobile number to ensure a smooth and speedy delivery. Please do ensure someone is at your home / office to receive your parcel.

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed Shipping Page for more information. Note that delivery times commence from the date of dispatch.

For customers in Australia, please note that Parcel Locker shipments will be delivered by Australia Post. The tracking number provided will be for the first-mile courier service by FedEx. FedEx will mark your parcel as ‘delivered’ upon handing over your parcel to Australia Post, whereby a new tracking number will be generated. After this step, you may contact FedEx to obtain your new tracking number in order to trace your parcel via Australia Post.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

What is Pre-Order?

We all love a fan favorite! Pre-order items are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated. Don’t miss out and pre-order your coveted jewel now – just add to cart!

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

How can I edit my shipping address?

If you wish for your order to be sent elsewhere, kindly email us here as soon as your order has been placed, and we will make the necessary adjustments.

We are unable to make changes to your address once the order has been shipped and no refund will be provided if the address is deemed wrong/invalid by the courier company during delivery.

What happens if my parcel(s) fail to be delivered or picked up?

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

Will I be charged handling fees, duties and taxes?

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.

How much will I be charged for handling fees, duties and taxes?

Wanderlust + Co has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. Kindly contact your local customs office for current import charges before you order, to confirm your local tax and duty fees.

My Order

Where is my order?

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activity while it makes its way to you. You can also log into your Wanderlust + Co account at any time and select “My Orders” to review your order status.

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any missing, lost, undelivered or abandoned packages.

Can I edit my order?

Please note that we are unable to make changes to your order once it has been confirmed. Kindly check details and items are correct before finalizing your orders.

Can I cancel my order?

No cancellation is allowed after an order has been placed.

How will my jewels arrive?

At Wanderlust + Co, we are making a shift towards an even more conscious choice of packaging, and reducing waste. Depending on the size of your order, an appropriate sized Wanderlust + Co gift box will be provided with your order that doubles up as a jewelry storage box.

In addition, each piece of jewelry is individually packed in a single recyclable and reusable zip-lock bag crafted with LDPE (low density polyethylene). This new, thicker material ensures the bag is more durable and lasts longer, making it perfect to reuse over time.

Got any wanderlusting plans? Go on your travel adventures worry-free, with your jewelry neatly and securely packed with the reusable zip-lock bag - say goodbye to tangled jewelry.

If you require individual boxes for your order, kindly purchase them here as an add-on.

As part of our go green plan, your receipt is sent via email and not included within the parcel.

Can I purchase online and collect in-store?

Yes! Kindly contact our team here to request for an in-store collection including your preferred store (subject to availability) of your online order within 2 business days.

Why has my order been flagged as fraudulent or suspicious?

At Wanderlust + Co, we are committed to protecting the privacy of our customers and do not condone identity or credit card theft. Please note that our team may be in touch if your order has been flagged by our filtration system or payment gateway as fraudulent. If you are unable to verify your transaction within the stipulated timeframe, kindly note that we have a right to cancel your order.

Returns & Exchanges

What is Wanderlust + Co’s returns / exchanges policy?

Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below:

Change of mind
Earrings due to hygiene purposes
Sets containing earrings
FINAL SALE items (i.e - Products priced at 40% discount and above)
Chain breakage, damaged and gently faded products. Kindly refer here on how to care for your jewel
Personalisation
Apparel

All items purchased are not refundable.

In the event that you've received the wrong or defective item, kindly contact us here within 48 hours of receiving the product.

Note on earrings: Due to the nature of the metal that we use for our earring posts, it is normal that it may get slightly bent during transit. Rest assured that your jewels are not damaged - please gently push the post back into its original spot to re-align the earring post.

For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

What should I do if I receive a wrong product?

We are so terribly sorry if you've received a product different from what you've ordered. Please contact our Customer Service Team within 48 hours of receiving your parcel and we will be sure to get you the Wanderlust + Co pieces you ordered instead!

Do take note of the below instructions:

Step 1: Proceed to our contact form and select ‘Online Order’ > Returns & Exchanges to contact our Customer Service Team.

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment. Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies.

Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps.

Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items (if applicable).

Wanderlust + Co cannot be responsible for any lost packages that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit / return / exchange. If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.

For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

How do I proceed for a return / exchange via post?

Please contact our Customer Service Team within 48 hours of receiving your parcel and we will be happy to assist! Have a read of our return / exchange policy to ensure that your item is eligible for a return before contacting our team.

If your item is eligible for a return, do take note of the below instructions:

Step 1: Proceed to our contact form and select ‘Online Order’ > Returns & Exchanges to contact our Customer Service Team.

Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment. Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies.

Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps on how to ship your item back to us. 

Returned products must be unworn, unsoiled and in their original condition and accompanied by its original packaging.

Products that are damaged through improper handling of the products are not eligible for a refund or exchange.

Products that are returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions.

A restocking fee per unit and shipping costs apply.  

If you are required to ship the items back to us, kindly use a trackable shipping service of your choice and keep the tracking number for your records.

Wanderlust + Co cannot be responsible for any lost packages we do not ship. Lost parcels will not be eligible for a store credit / return / exchange.

Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items. 

For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

How do I proceed for a return/exchange via retail stores?

Please contact our Customer Service Team here within 48 hours of receiving your parcel and we will be happy to assist!

Have a read of our return / exchange policy to ensure that your item is eligible for a return before contacting our team.
If your item is eligible for a return, do take note of the below instructions:

Step 1: Proceed to our contact form and select ‘Online Order’ or 'In-store Purchase'> Returns & Exchanges to contact our Customer Service Team.

Step 2: Include a simple explanation of the situation in a clear manner and if you are opting for an exchange in-stores kindly include in your message. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment.

Please note that our CS Team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies.

Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps on when you can make the return/exchange at the respective store. If the requested item for exchange is of greater value, you would be charged the difference.

Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items (if applicable).

Wanderlust + Co cannot be responsible for any lost packages that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit / return / exchange. If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.
For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

Do I need to contact Customer Service to request a return?

Yes, it is necessary for you to first be in touch with us via email, prior to sending the parcel(s) back to Wanderlust + Co in order for us to process your return request accurately.

Will I be notified when you receive the returned items?

We will only be in touch once the returned items have been received and processed. Kindly check your delivery status via the tracking number provided by your chosen courier.

When will I receive my refunds?

Once your order arrives back at Wanderlust + Co, it may take up to 14 business days for your refund or exchange to be processed and verified. We will be in touch via email.

Will my shipping fee be refunded?

Refund value is based on the product(s) purchased only. Shipping fee will not be refunded or be available to be used as a store credit.

Are returns free?

Note that the cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

Product & Repair

What are Wanderlust + Co’s jewels made of?

Wanderlust + Co’s jewels are hand-crafted using a variety of high-quality materials, including suede, glass, beads, cubic zirconia stones and metal. Our metal pieces are usually recycled brass and/or stainless steel, plated with 14K-24K gold or Rhodium silver unless otherwise stated.

Most of our plated jewelries are finished off with a layer of e-coating to ensure they maintain their luster and shine for much longer. Short for electrophoretic coating, e-coating is a process of immersing our plated jewels in a water-based solution containing a semi-transparent mixture of emulsion. This added layer of goodness which we add on to each of our designs, is to ensure every piece shines and lasts longer.

Our jewels are put together by hand, and as a result there can sometimes be slight differences in color, size and finishing of the materials or embellishments – all part of the charm of handmade products!

Stones, feathers, leather and other organic materials are frequently used in our designs. Due to its natural source, slight inconsistencies of color, size and texture is part of its unique characteristics.

Exact materials associated with each style are listed on their product detail page.

Are your jewels nickel free?

All our jewels are Lead-free, Cadmium-free and Nickel-free.

How do I find my ring size?

To find your best fit, please refer to this Ring Size Chart and follow the measuring instructions. You may also print out our guide which comes with a ring sizer here.

Adjustable rings can fit from size 5 – 8 unless stated otherwise.

If you need any further assistance, do not hesitate to contact us here.

How do I wear my flat back earrings?

Our flat back earrings are designed and developed for long term comfort and sleeping, and comes in two sizes:

6mm post length suitable for healed piercings only.
8mm post length recommended for fresh piercings, optimized for a bit of swelling space and comfortable healing. Bring this earring to your piercer to be sterilized prior to needle piercing.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the flat back earrings if you are doing it on your own:

Ensure your hands are clean and sanitized.
Gently insert the earring post from the back of your ear.
Angle the earring head so that the pin or hole aligns with the post.
Gently screw the head in a clockwise direction into the post until firmly secured.
To remove your earring, gently unscrew the head of the earring in a counter-clockwise direction.

How do I wear my barbell earrings?

Our barbell earrings are designed and developed for long term comfort and sleeping. It comes in a 6mm post length and recommended for healed piercings only.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the barbell earrings if you are doing it on your own:

Ensure your hands are clean and sanitized.
Gently insert the earring post from the front of your ear.
Angle the earring back so that the pin or hole aligns with the post.
Screw the back in a clockwise direction into the post until firmly secured.
To remove your earring, gently unscrew the back of the earring in a counter-clockwise direction.

Does the jewelry last long?

All of our jewels are designed to be “shower-safe” - the pieces will not rust or tarnish.

Kindly note that with frequent contact with water the plating of the piece may fade gently over time, with the usage of body care products.

Do avoid contact with alcohol based products such as sanitizer and perfumes, as frequent contact will speed up the fading of the plating.

The gemstones of the pieces may dull over time as the body care products can form a thin layer over them. You may use a soft toothbrush with warm water to gently brush the residue away. Additionally, we have a Jewel Polishing Cloth Set, to help remove the residue and general oxidation on the piece.

For jewels you NEVER need to take off you can check out our 925 sterling silver range

New vs. Well-loved

How do I care for my jewelry?

All of our products are wear tested by real people for 30 days and go through quality checks to ensure you receive the best jewels.

However, every jewel still deserves a little loving and care!
Prolong their shine by avoiding contact with chemicals and moisture‚ such as hand sanitizer, household cleaners and pool water. If possible, remove rings before washing your hands or applying hand sanitizer.

How to clean

We recommend using our Jewel Polishing Cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue, to maintain the lustre and shine of your jewels, and to reduce chances of tarnishing. Please note: Our polishing cloth is coated with silver wiping powder - effective in removing the oxide layer on your jewel pieces, however, it will not remove any scratches or marks. Be gentle while polish as the cloth can be abrasive.

How to store

Gold and silver plated jewelry will also eventually tarnish or discolor if left out in the open air. To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a neat and cool place, or in a jewelry box when packing for your wanderlusting travels!

How do I care for my bags?

Our bags are crafted from vegan leather and/or 100% cotton canvas which are GRS (Global Recycled Standard), GOTS (Global Organic Textile Standard) or Oeko-Tex Standard 100 certified. Here is a step-by-step guide to cleaning your bags by hand:

Gently brush off all debris and dirt from the outside and inside of your bag.
Dampen a cleaning cloth or sponge with a solution of mild laundry detergent or soap diluted with water.
In circular motions, gently rub or buff any stains with a cleaning cloth or soft sponge to gently remove them.
Dab the area with a clean cloth or sponge bag dampened with clean cool water.
Leave your bag out to dry naturally by hanging it up. Do not wring the bag, as it may distort the shape of the bag.
Use only cold water for the steps above, to avoid shrinkage.

Does Wanderlust + Co offer repair services?

Yes, we do! Our jewelry repair service is available only for our demi-fine range (sterling silver base jewelry only).

Fees apply for repairs are dependant on type of repair and submitted time period of your warranty, or if your jewelry is not covered by warranty. Reach out to our Customer Service Consultants here with your request, plus images of the jewelry you need repaired - our team will get back to you via email to advise the repairs and the fees (USD) upon evaluating your jewelry.

Within 6 Months of Warranty Period

Description	Estimated cost for repairs (USD):
Replating	Free
Broken clasp	Free
Broken chain	$25
Gemstone replacement (per piece, gemstones charged separately)	From 15*

Within 6 -12 Months of Warranty Period

Description	Estimated cost for repairs (USD):
Replating	Free
Broken clasp	$35
Broken chain	$35
Gemstone replacement (per piece, gemstones charged separately)	From 25*

After Warranty Expires

Description	Estimated cost for repairs (USD): after warranty period
Replating	$39
Broken clasp	$45
Broken chain	$45
Gemstone replacement (per piece, gemstones charged separately)	From $35*

Things to note:

Prices listed are estimates and that the actual repair fees might differ dependent on case
Shipping costs to and from our repair center are not included, and will be borne by the customer based on our standard shipping rates.
Wanderlust + Co cannot be responsible for any lost packages shipped by customers. Lost parcels are not eligible for a store credit / return / exchange.

*If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.

How can I guarantee that the product I purchased is authentic?

Wanderlust + Co jewels are all hand-designed and brought to life by our dedicated team at #WCOhq. You can find our authentic jewels from wanderlustandco.com, Wanderlust + Co pop-up stores and our hundreds of stockists worldwide, including Revolve, John Lewis, Wolf & Badger, The Iconic, Zalora, Apache Rose London, and many more.

Our jewels are NOT made for sale through individuals, non-branded flea markets and unauthorized retail locations, such as individual Etsy sellers, AliExpress and AliBaba. If you are unsure if the product you wish to purchase is authentic, kindly reach out to our team and we'll be happy to assist.

Thank you as always for your love, and for supporting independent brands and creators by purchasing our products authentically via our website and stockists.

What is Wanderlust + Co doing to combat counterfeiting?

We are always on the lookout to ensure that our original designs are carefully protected and that our customers can enjoy the uniqueness of our jewels. We enforce strict legal action against counterfeits, persons selling counterfeit versions of our jewels and against unauthorized sellers.

Can I report a counterfeit website?

Yes, you sure can! Please report any counterfeit websites or sellers here. Please provide location, style of product(s) and website to help us identify the next steps. Thanks for your kind cooperation!

Demi-fine & Engraving

What is demi-fine jewelry?

Our demi-fine jewelry is hand-crafted with care by our artisans and designed with the intention of bringing you the best in affordable luxury.

Vermeil gems are plated in 2.5 microns thick 14K gold, over a durable sterling silver base and studded with semi-precious gemstones, from topaz to opals.

Basically, they’re cool classics with premium quality and craftsmanship, without the crazy markups.

What is vermeil made of?

Vermeil pieces are sterling silver that has been plated with gold. We specifically use 14K gold to bring you a champagne hue that suits all skin tones and 2.5 microns thick plating so your pieces last in all occasions.

What is Sterling Silver?

Sterling Silver is over 90% pure silver, mixed with other metals to add strength and durability to your jewelry so you can wear them on the daily.

Can I get my demi-fine jewelry engraved?

Yes! We now offer engraving services for select pieces from our much-loved Demi-Fine collection. You can choose from a selection of necklaces and rings, consciously crafted with 925 sterling silver bases, 2.5 microns thick 14k gold vermeil and studded with semi-precious gemstones. Engrave your favorite mantra, name, or the initials of your loved ones onto these demi-fine keepsake jewels. As each piece is individually engraved, please note that there might be slight variances in appearance across each individual engraved piece.

How do I care for my vermeil pieces?

These beautiful styles will become staples you will feel good about, transcending all trends and to be worn with love. They also keep their shine a lot longer than gold plated jewels. BUT to keep your precious jewelry the way they are, a bit of TLC goes a long way:

Store your vermeil pieces individually, preferably in your Wanderlust + Co linen pouch. Keep them in a cool and dry place.
Handle your jewelry with care and avoid aggressive activities to keep semi precious gemstones in place.
They do last longer than gold plated jewels BUT proactive maintenance will keep them as you first got them. Avoid harsh chemicals like cleaners and hand sanitizers to prolong the durability of your jewels - humidity and sweat may oxidize and tarnish your pieces over time.
To keep tarnish from setting in, clean your jewelry after every wear by wiping gently with our Jewel Polishing Cloth. Take note: Be gentle as polishing cloths can be abrasive. Don't over polish.

Is warranty provided?

Yes, it is! Our demi-fine jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, broken chain, damages caused by accident, abuse, neglect, improper use or storage of product, unauthorized modifications, or normal wear and tear. Kindly reach out to us here, should you have any burning questions waiting to be answered.

Repair Services

Wanderlust + Co offers jewelry repair services for our sterling silver, gold vermeil and solid gold jewellery only.

Fees apply for repairs dependent of type of repair & submitted time of your warranty period, or if your jewelry is not covered by warranty. Reach out to our Customer Service Consultants here with your request, plus images of the jewelry you need repaired - our team will get back to you via email to advise the repairs and the fees (USD) upon evaluating your jewelry.

For repair services in offline stores kindly refer here

Within 6 Months of Warranty Period

Description	Estimated cost for repairs (USD):
Replating	Free
Broken clasp	Free
Broken chain	$25
Gemstone replacement (per piece, gemstones charged separately)	From 15*

Within 6 -12 Months of Warranty Period

Description	Estimated cost for repairs (USD):
Replating	Free
Broken clasp	$35
Broken chain	$35
Gemstone replacement (per piece, gemstones charged separately)	From 25*

After Warranty Expires

Description	Estimated cost for repairs (USD):
Replating	$39
Broken clasp	$45
Broken chain	$45
Gemstone replacement (per piece, gemstones charged separately)	From $35*

Things to note:

Prices listed are estimates and that the actual repair fees might differ dependent on case
Shipping costs to and from our repair center are not included, and will be borne by the customer based on our standard shipping rates.
Wanderlust + Co cannot be responsible for any lost packages shipped by customers. Lost parcels are not eligible for a store credit / return / exchange.

*If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.

How are my demi-fine jewels packaged?

We believe that these jewelries are perfect little gifts for your loved ones, or for yourself! In hopes of sparking joy, each demi-fine piece is packaged in an exclusively designed linen pouch that doubles as a storage bag.

How long will it take for my personalized engraved jewelry to ship?

Please allow at least 14 working days from the date that your order was placed for your product to ship. All orders containing personalized engraved jewelry will be placed on hold and shipped altogether when your personalized jewelry is ready.

Can I exchange or get a refund for personalized engraved jewelry?

Returns, exchanges and store credits are not allowed for all personalized jewelry. Please ensure you have entered in your preferred text accurately before placing your order.

Is my demi-fine jewelry environmentally friendly?

Yes! Our demi-fine manufacturer is certified by ISO 14001, an international certification which protects the environment. Thus, our entire supply chain can be considered environmentally friendly, from the jewel mining process to factory production of the sterling silver materials.

Personalized nameplate jewelry

What is personalized nameplate jewelry?

The Nameplate Series comes as part of the extension of Wanderlust + Co’s much-loved Demi-Fine collection, as the brand continues to create jewelry that the modern woman can do anything in - workout, sleep, and other life things you have planned for. You can choose from a range of necklaces and bracelets, made of demi-fine quality and 14K solid gold, a champagne hue for every skin tone. Make it yours by mixing and matching a variety of chains, font types and symbols to accompany your initials, name or a personal mantra (up to 9 characters).

What materials are the personalized nameplate jewelry made of?

Each nameplate jewelry is made thick, individually casted and handcrafted in 3 premium materials: 14K genuine solid gold, gold vermeil (sterling silver with 2.5 microns thick 24K gold) or sterling silver (sterling silver with rhodium plating). Each piece is polished and perfected by our local craftspeople on-demand, in celebration of slow sustainable production. Read more about our materials.

How long will it take for my personalised nameplate jewelry to ship?

All personalized nameplate jewelry are made to order and handcrafted by our artisans. Please allow up to 40 working days from the date that your order was placed for your product to ship. All orders containing personalized nameplate jewelry will be placed on hold and shipped altogether when your personalized jewelry is ready.

Can I exchange or get a refund for personalized jewelry?

Returns, exchanges and store credits are not allowed for all personalized jewelry. Please ensure you have entered in your preferred text accurately before placing your order.

How do I care for my jewelry?

These beautiful styles will become staples you will feel good about, transcending all trends and to be worn with love. To keep your precious jewelry the way they are, a bit of TLC goes a long way:

Store your pieces individually, preferably in your Wanderlust + Co linen pouch. Keep them in a cool and dry place.
Handle your jewelry with care and avoid aggressive activities to keep your jewels away from harm.
Our solid gold pieces never need to be taken off. Wear them on the daily and keep your favourites close! Keep your gold pieces good as new by scrubbing them gently with a very soft brush and warm water.
To ensure longevity of your vermeil jewels, remove your pieces when you shower, swim or exercise. Avoid perfumes, hairspray and other chemicals to prolong the durability of your jewels - humidity and sweat may oxidize your pieces over time.
Clean your jewelry after every wear by buffing gently with a polishing cloth, this helps maintain its shine.

Is warranty provided?

Yes, it is! Our personalized nameplate jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 30 days from the date of purchase. This does not cover scratches, broken chain, damages caused by accident, abuse, neglect, improper use or storage of product, unauthorized modifications, or normal wear and tear. Kindly reach out to us here, should you have any burning questions waiting to be answered.

How are my personalized nameplate jewelry packaged?

Each personalized jewel is packaged in our premium box, along with a biodegradable linen pouch that doubles as a storage and travel bag.

Gifting

Can you gift wrap my order?

Every jewel is packed and gift-ready in a premium gift box.
Depending on the size of your order, an appropriate sized Wanderlust + Co gift box will be provided with your order that doubles up as a jewelry storage box.

If you require individual boxes for your order, kindly purchase them here as an add-on.

Do you offer gift cards?

YES WE DO. You can purchase them here!

Terms & Conditions

For online use only
Available in US Dollar value only
Valid for six months from the purchase date
Applicable with shipping fees
Gift card balance is applicable for multiple orders
For customers outside the United States, please note that the value of your gift card may vary and fluctuate due to real-time exchange rates of USD to your local currency.
Wanderlust + Co is not responsible for any resulting variations in value due to the fluctuation of exchange rates.

Can you help me choose the perfect gift?

You are the gift that keeps giving, be it for yourself or for someone you cherish! Lucky you, we are also obsessed with celebrating special moments with cute jewels and gift-ready packaging. From unique lockets to customizable necklaces/rings, we believe in personable gifts that are worth keeping. Best of all, we pride ourselves over luxe jewels at an affordable price point so you can treat yourself or your loved ones at anytime.

We've also decided to help by hand-selecting a few of our favorites that comes in its signature packaging. Gifting made easy!

Zodiac

Personalize Your Gift

Perfect Gift for Your BFF – Ring Sets

Necklaces with Meaningful Mantras

Pricing and payment

What currency will my order be processed in?

All Wanderlust + Co orders will be processed in US Dollars (USD). The currency converter is a convenient tool for your reference and only provides an estimated value.

An international transaction fee may be charged to you by your credit card company whenever you shop in a foreign currency. The rate varies from one credit card issuer to the other. Please check with your credit card issuer if you have any questions.

What forms of payment do you accept?

Our shopping cart accepts payment from major credit cards, debit cards, and PayPal.

For US customers, you may also checkout using Klarna in 4 installments at no additional fees (minimum spend of US$60).

Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart.

When will my credit card be charged?

Your credit card will be charged upon order submission and usually takes up to 3 business days to clear, depending on your bank. You will receive an email confirmation when an order is successfully placed on our site.

Why was my payment declined?

Oh no! Here are a few things to check if your payment did not go through. Check that your card’s billing details (such as the security code and billing address) match, check that your card is not expired or that your Paypal account is active. If none of these apply, please contact us here. We are more than happy to help!

Wanderlust + Co Rewards

What is Wanderlust + Co Rewards?

Wanderlust + Co Rewards is Wanderlust + Co’s loyalty program, a thank you to our #WCOgirlgang community across the years, and designed to give you back a little something each time you shop with us! You’ll collect points from activities on our website, such as placing an order, writing a review, or even celebrating a birthday! The more points you collect, the more benefits you’ll enjoy.

How do I join?

It’s simple as can be - just create an account with us and you will receive 75 points to get you started! If you’ve previously created an account, you’ve been automatically enrolled (P.S. - we’ve already given you some points to start!) and can start collecting points.

Don’t forget to input your birth date within the Wanderlust + Co Rewards widget here, to receive your birthday treat from us!

Note: You must input your birthday at least 30 days before to receive your reward.

How do I earn points?

Points can be earned by performing certain activities, as per below:

Activity	Points Earned
Create an account	75 Points
Place an order	US$1 spent = 1 Point
Birthday gift*	150 Points
Share on Facebook	30 Points
Follow us on social	30 Points
Write an review	10 Points

*Please note that you must enter your birthday at least 30 days in advance to receive birthday points.

Happy shopping!

How do I redeem my points?

You can choose to spend your points at the checkout, but please ensure you are logged into your account. Once you have at least 300 points, you’ll have the option to redeem your points starting with a US$10 voucher. You can redeem your points with vouchers here.

Once you reach the eligible number of points, vouchers will appear redeemable under the ‘Your rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> and proceed to click ‘Apply code’ or copy and paste it at the checkout. You’ll be able to access your unclaimed rewards at any time under the section ‘Your rewards’ in your loyalty dashboard. The code will also be sent to your email where you also copy and paste it later. Please note that points will be deducted accordingly from your account upon redeeming a reward.

Once you have opted to redeem your points for voucher(s), the process cannot be reversed and your points will not be reinstated.

Number of Points	Value of Voucher
300 Points	US$10 off
500 Points	US$15 off
1000 Points	US$30 off
1500 Points	US$50 off
3000 Points	US$100 off

Do my points expire?

Yes. Points expire within a year of points collection.

Can my redeemed Wanderlust + Co Rewards vouchers be used together with other discount codes?

No. Unfortunately, voucher code stacking is not allowed in a single order.

How do I collect points if I'm shopping in my local currency?

W+Co Rewards program uses a base value of USD for points collection. For orders in other currencies, your order value will be converted to USD based on current conversion rates.

Will my collected points remain in my account if I cancel an order?

No. Points will be automatically deducted from your account once an order is cancelled.

Can I leave the program / Can I return to the program if I have changed my mind?

If you no longer wish to be part of our Wanderlust + Co Rewards program , kindly contact us here and ask to be un-enrolled. Please note that you will lose all the points you have accumulated. We’ll be thrilled to welcome you back should you wish to change your mind, but do note that your previously accumulated points would no longer be valid, and you would need to start collecting your points afresh from 0.

Will I get my points refunded if I return an item that used my loyalty points to purchase?

Yes. The points will be refunded to your account if an item is returned and refunded. If multiple items were purchased, your points will be calculated by dividing the points evenly across your order, rounding it up to the closest number, and will be refunded according to the item(s) that are returned. Please note that this process will usually take 1 - 3 working days upon receiving your returned product to complete. Kindly reach out to us here for support or more information.

Can I collect points or redeem my rewards at your offline stores or pop-ups?

No. This program is currently only available and valid online at wanderlustandco.com.

What rewards can I earn from referring a friend?

After every successful referral, you will receive a code via email for 20% off applicable on your next order with no minimum spend.

What counts as a successful referral?

In order for referrals to count, they’ll need to be a new Wanderlust + Co customer and successfully make their first order using your referral link.

Do my referral rewards expire?

Yes, referral rewards are eligible for 6 months from the date you receive your code via email.

Will the Terms & Conditions change from time to time?

Yes - Our rewards program structure may be subject to change from time to time at Wanderlust + Co's sole and absolute discretion.

Offline stores

Does Wanderlust + Co have an offline store?

Yes we do! Check this link for stores near you.

Where can I return or exchange my jewels?

Replacement:

Any replacement for defects and damages must be within 14-days of purchase with proof of purchase
Replacements for defective items must be collected in store
1-year warranty is only valid for sterling silver, gold vermeil and solid gold products.

Exchange:

Any exchange must be within 7-days of purchase with proof of purchase
Exchange items must be unworn, in their original condition and packaging
We accept exchanges for different sizes of same item only
If the product for which you wish to exchange is of a higher price than the original purchase price, you will be required to top up the balance
If the product for which you wish to exchange is of a lower price, the balance amount will not be refunded

Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below:

Change of mind for sale items
Earrings due to hygiene purposes
Sets containing earrings
FINAL SALE items (i.e - Products priced at 40% discount and above)
Chain breakage and tarnished products due to improper care.
Personalisation

All items purchased are not refundable.

What's your warranty & repair policy?

Our sterling silver, gold vermeil and solid gold jewellery are under warranty for any manufacturing defects (in material and workmanship) for a period of 12 months from the date of purchase.

This does not cover scratches, broken chain, damages caused by accident, abuse, neglect, improper use or storage of product, unauthorised modifications, or normal wear and tear.

We currently offer jewellery repair services for the categories mentioned above.

Fees apply for repairs that are submitted after your warranty has expired, or if your jewellery is not covered by warranty.

Repairs are from RM90 - RM150, and will differ on a case-to-case basis, due to the artisanal nature of the jewellery repair process. Our team will confirm the repair fees upon evaluating your jewellery.

Is any online sale applicable in-store?

We frequently run brand-wide sales. However, unless otherwise stated, if a sale is available online, it will be for online purchase only and not available in our Wanderlust + Co pop-up stores or stockists. Fret not though, we have many exciting in-store offers, so don’t miss out!

Are all collections available in-store?

Most of our pieces are available in our Wanderlust + Co pop-up stores and through various stockists, but not all collections are available at all times in all locations. Visit us at wanderlustandco.com to shop the latest and complete range!

Piercing

Do you offer piercing services?

Yes, we host piercing sessions at our stores. We welcome walk-ins at any time within our store operating hours - no prior bookings required!

Kindly visit our ocations page for operation hours.

Do I need to make a prior appointment?

Nope! We welcome walk-ins at any time within our store operating hours - no prior bookings required! Kindly visit our ocations page for operation hours.

Who are your piercers?

We have our trained Wanderlust + Co piercing stylists who would have received thorough training & guidance from official Studex Piercing trainers to ensure full confidence from our piercing clients.

Every session will include an after-care kit and advise by our piercer.

What type of piercing method is used?

Wanderlust + Co piercings are made with STUDEX® System 75 piercing system which is a “touch-free” on-the-spot piercing service that’s safe, hygienic and virtually pain-free.

The device we use mainly differs with the traditional piercing guns in its gentle yet quick hand-pressure accuracy when pierced as opposed to a spring-loaded “shooting” mechanism of piercing guns.

How much do you charge per piercing?

Our piercing service is free with a purchase of our hypoallergenic surgical stainless steel piercing jewelry which ranges from MYR75, SGD45 (~USD$25) - MYR90, SGD50(~USD$29) per piercing.
We offer a pair piercing price where you can save up to MYR35, SGD35(~USD$19).

Are there any restrictions?

We cannot pierce you if you have taken any blood thinning medication (i.e. Aspirin), recreational drugs or alcohol in the 24 hours beforehand, or if you are pregnant or are nursing. You must have eaten in the last 4 hours before getting your ears pierced, to avoid feeling ill or faint.

If you are below 18 years old, ensure you have a parent/guardian with you to sign a consent form before piercing.

The minimum age for our piercing service is 3 years old and above.

What jewelry is used for piercing?

All of our piercing jewels are crafted from hypoallergenic surgical stainless steel.

When can I change my piercing?

This is all dependent on how your piercing is healing. We recommend waiting at least 6 weeks for lobe piercings and 12 weeks for cartilage. Once this time has passed you are fine to change your jewelry but the piercing may still get irritated from time to time, if this happens we recommend going back to your piercing care routine until it calms.

Can I be pierced with my own jewelry?

Due to sterilization needs, we do not pierce with jewelry that is not from Wanderlust + Co.

How do I wear my flat back earrings?

Our flat back earrings are designed and developed for long term comfort and sleeping, and comes in two sizes:

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the flat back earrings if you are doing it on your own:

Ensure your hands are clean and sanitized.
Gently insert the earring post from the back of your ear.
Angle the earring head so that the pin or hole aligns with the post.
Gently screw the head in a clockwise direction into the post until firmly secured.
To remove your earring, gently unscrew the head of the earring in a counter-clockwise direction.

How do I wear my barbell earrings?

Our barbell earrings are designed and developed for long term comfort and sleeping. It comes in a 6mm post length and recommended for healed piercings only.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the barbell earrings if you are doing it on your own:

Ensure your hands are clean and sanitized.
Gently insert the earring post from the front of your ear.
Angle the earring back so that the pin or hole aligns with the post.
Screw the back in a clockwise direction into the post until firmly secured.
To remove your earring, gently unscrew the back of the earring in a counter-clockwise direction.

Privacy policy

What is Wanderlust + Co’s privacy policy?

Wanderlust + Co, Wanderlust Designs Pte Ltd, Wanderlust Sdn Bhd (“we”, “us’, “our”) respects your privacy and will never give away any personal information that you provide during your visit for reasons other than those specified here. Our Privacy Policy applies to our collection of your information in our stores, on our website, and via any channel that you may interact with us, including but not limited to, email, phone, live chat, social media platforms, postal mail and your use of any online service location that posts a link to this Privacy Policy; and all features, content, and other services that we own, control, or make available via any channel (collectively, the "Services"). By accessing the Services, you are bound by all terms and conditions in this Privacy Policy and you agree that Wanderlust + Co will use the information you provide on this website to be in touch with you and to provide order updates and marketing updates.

Information We Collect
When you complete a transaction with us, register for an account or sign up for our newsletter through our services, we may collect or access some of your information, such as: your title and name, e-mail address, billing & delivery address, telephone number or mobile number, credit/ debit card / payment details (we only ask for these when you place an order, and do not retain the details), products purchased, and cookies information. Our use of cookies and similar technologies such as pixel tags are generally for operational purposes, website performance purposes, and enhancing functionality of the Services and advertising.

Purposes of Collecting Information
We use your information to provide you with the best user experience on our website. This includes the following, but may not be limited to:

1. Supporting delivery of the Services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at your request.

2. Communicating with you to perform services by responding to your requests, comments and questions.

3. Communicating with you for billing, account management, administrative matters and other communications. We may need to contact you for transactional details, account management and similar reasons.

4. Sending you marketing information, which include advertisements and communications about our products, offers, promotions, events, and services.

5. Sending appointment reminders and otherwise assist in confirming or scheduling interactions with us (where applicable).

6. Conducting market research surveys.

7. Complying with any applicable law, regulation, legal process or government.

8. Preventing or providing assistance regarding security issues or illegal activities, including suspected fraud.

Sharing and Disclosure of Information
Wanderlust + Co will not sell your personal information. We may share, transfer or disclose your personal information to or with third parties in order to provide the services or products requested by you, and under necessary circumstances. The third parties includes:

1. Third parties that process data on our behalf such as shipping company, credit card processing company, payment service provider(s), email service provider(s) and other third parties necessary in order to fulfill an order placed through the Services as well as those in connection with our marketing and business development efforts. These third parties are prohibited from using your personal information for promotional purposes.

2. Security, compliance with law, and fraud protection. We will disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We will also share your information in order to investigate, prevent or provide help regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also share your information to protect the rights, property, life, health, security and safety of us, the Services or any person or party.

3. Service providers that assist on better understanding the usage of the Services by users and improving on that experience. We will share information such as device, analytics, and usage data (which is traditionally not considered personal information) to these parties.

Children’s Privacy
Wanderlust + Co does not knowingly collect personal information from children under the age of 13. Parents or guardians of children under the age of 13 could request removal of relevant personal information by contacting us here.

Cookies
Please note that we also use cookies to provide you with the best user experience on our website; and may share information about your use of our site with our social media, advertising and analytics partners to personalize content and ads, provide social media features and analyze traffic. If you would like to learn more about our usage of cookies or how to disable them, please view our Cookie Policy in the section below.

Request to Edit/Delete Personal Information
As a customer, visitor or user of Wanderlust + Co, you reserve the right to edit or delete personal information we collected from you. If you wish to edit/delete your personal information or deactivate your account, please contact us here.

If you are signed up to receive our newsletter, you can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us here.

What is Wanderlust + Co’s cookie policy?

Wanderlust + Co (‘us’, ‘we’, ‘our’) uses cookies on our website wanderlustandco.com (the ‘Service’). By using our website, you consent to the use of cookies.

Cookies are small files that are automatically stored on your device as you browse the web. Cookies allow the Service or a third-party to recognize you and make your next visit easier and more useful to you. When you browse and use our website, we may place a number of cookies files in your web browser. In addition to our own cookies, we may also use various third-parties cookies.

The aforementioned cookies are used for the following purposes: to enable certain functions of the Service, to store your preferences, to personalize content and ads, to measure and analyze traffic, and to provide social media features - all to help us provide you with the best shopping experience.

How can I change my cookie settings?

If you'd like to edit your cookies, please visit the following help pages for more details on how to change your settings:

Google Chrome
Safari Mozilla
Firefox

If your browser is not listed above, please check your browser settings for cookie options.

Please note, however, that if you delete cookies or choose not to accept them, you might not be able to make full use all of the features we offer, you may not be able to store your preferences, and some of our pages might not work properly.

Contact us

How can I get in touch?

Head over here to be in touch with us – we’d love to chat!

When can I hear back from you?

Our customer service team typically responds within 1-2 business days. In a slight chance that we missed your email, kindly ping us one more time and we will be chatting shortly.

How do I sign up to your newsletter?

Sign up at our website footer below to get first dibs on new arrivals, latest updates and exclusive sales.

New subscribers are welcome to a 10% off e-voucher for your first order. Thank us later :)

I’d like to join the team! Where can I submit my resume?

We are a fast moving company and love hearing from inspired people. If you are interested in what we do and want to join, check our open positions here.

Ambassadors' Program

How do I know if I am eligible for the program?

We are looking for customers and content creators who genuinely love sharing how they style their favorite picks from Wanderlust + Co! Upon signing up here, you will receive a confirmation email reply from our internal team after account approval.

I do not own any Wanderlust + Co jewellery. Can I still sign up to be an ambassador?

All fans and customers are welcome to apply! However, we are seeking serious applicants who are ready to share the joy of styling in their Wanderlust + Co pieces in return of being rewarded upon their sale conversions. Our team will be closely monitoring and approving account registrations.

What is the reward from the ambassador program?

You can receive a 5% commission rate from all successful purchases.

When do I get my rewards?

You can request a pay out and we will process it by 27th of the month

Welding

What are your welded bracelets made of?

We only use 14K solid gold for welding to ensure they last forever.

Visit our welding guide for more information!

Do I need to make a prior appointment?

Nope! Just walk-in our selected stores and get welded!

Can I return my welded bracelet?

We don’t offer returns, exchanges or refunds for our welded bracelets because they are personalized and made to measure pieces. If you have any queries or concerns please feel free to email our customer care team at hello@wanderlustandco.com.

Do you offer other welded jewelry?

We currently don’t offer other welded jewelry but keep an eye on our official IG @wanderlustandco for the latest updates!

Are welded jewelry safe?

Yes! You are in the safest and thoroughly trained hands of our welding jewelry stylists.

Are there any restrictions?

You’ll need to be at least 10 years old to get a welded bracelet from Wanderlust + Co.

Is warranty provided?

Yes! Depending on the duration from when you got the welded bracelet:

Within 2 weeks - Complimentary re-welding warranty. Gold jump ring will be provided with this service. Not valid on loss of chain.

Over 2 weeks - Re-welding service can be provided for SGD12/ RM40. Gold jump ring will be provided with this service. Not valid on loss of chain.

You will need to present your receipt in order to claim the warranty.

Can welded bracelets be removed?

Although they are meant to “forever”, if you do need to take it off they can be removed with a pair of sharp scissors at the jump ring.

Pre-Order

What is Pre-Order?

Is pre-order available in-stores?

YES! You can approach our friendly retail assistants on the pre-order jewelry you wish to purchase. Once they are back in stock, our team will reach out to you for pick up arrangements.
If you opt for delivery, charges will apply subject to delivery service used.

I bought pre-order item(s) online, can I pick them up in-store?

YES! Kindly contact us here to make a request for in-store collection within 48 hours of your placed order.

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Frequently Asked Questions

Shipping

My Order

Returns & Exchanges

Product & Repair

Demi-fine & Engraving

Personalized nameplate jewelry

Gifting

Pricing and payment

Wanderlust + Co Rewards

Offline stores

Piercing

Privacy policy

Contact us

Ambassadors' Program

Welding

Pre-Order

Your Cart

Shop our fan favorites

Bestsellers

Zodiac Jewelry

925 Sterling Stunners

Customizable Jewels

Pearly Picks

Trending searches

Browse by topic

Frequently Asked Questions

Shipping

My Order

Returns & Exchanges

Product & Repair

Demi-fine & Engraving

Personalized nameplate jewelry

Gifting

Pricing and payment

Wanderlust + Co Rewards

Offline stores

Piercing

Privacy policy

Contact us

Ambassadors' Program

Welding

Pre-Order