Frequently Asked Questions

We provide FREE Shipping for orders with a minimum spend - no promotion code needed. For orders under the free shipping threshold, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.

Rates and shipping timelines shown in the table above are effective from October 2023.

• Change of mind
• Earrings due to hygiene purposes
• Sets containing earrings 
• FINAL SALE items (i.e - Products priced at 40% discount and above)
• Chain breakage, damaged and gently faded products. Kindly refer here on how to care for your jewel
• Personalisation
• Apparel

All items purchased are not refundable.

In the event that you've received the wrong or defective item, kindly contact us here within 48 hours of receiving the product.

Note on earrings: Due to the nature of the metal that we use for our earring posts, it is normal that it may get slightly bent during transit. Rest assured that your jewels are not damaged - please gently push the post back into its original spot to re-align the earring post.

For items that were purchased from Wanderlust + Co stores, kindly return to the respective outlet with your original receipt and products in its original condition within 7 days.

Our flat back earrings are designed and developed for long term comfort and sleeping, and comes in two sizes:

6mm post length suitable for healed piercings only.
8mm post length recommended for fresh piercings, optimized for a bit of swelling space and comfortable healing. Bring this earring to your piercer to be sterilized prior to needle piercing.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the flat back earrings if you are doing it on your own:

1. Ensure your hands are clean and sanitized.
2. Gently insert the earring post from the back of your ear.
3. Angle the earring head so that the pin or hole aligns with the post.
4. Gently screw the head in a clockwise direction into the post until firmly secured.
5. To remove your earring, gently unscrew the head of the earring in a counter-clockwise direction.

Our barbell earrings are designed and developed for long term comfort and sleeping. It comes in a 6mm post length and recommended for healed piercings only.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the barbell earrings if you are doing it on your own:

1. Ensure your hands are clean and sanitized.
2. Gently insert the earring post from the front of your ear.
3. Angle the earring back so that the pin or hole aligns with the post.
4. Screw the back in a clockwise direction into the post until firmly secured.
5. To remove your earring, gently unscrew the back of the earring in a counter-clockwise direction.

Our bags are crafted from vegan leather and/or 100% cotton canvas which are GRS (Global Recycled Standard), GOTS (Global Organic Textile Standard) or Oeko-Tex Standard 100 certified. Here is a step-by-step guide to cleaning your bags by hand:

1. Gently brush off all debris and dirt from the outside and inside of your bag.
2. Dampen a cleaning cloth or sponge with a solution of mild laundry detergent or soap diluted with water.
3. In circular motions, gently rub or buff any stains with a cleaning cloth or soft sponge to gently remove them.
4. Dab the area with a clean cloth or sponge bag dampened with clean cool water.
5. Leave your bag out to dry naturally by hanging it up. Do not wring the bag, as it may distort the shape of the bag.
6. Use only cold water for the steps above, to avoid shrinkage.

Yes, we do! Our jewelry repair service is available only for our demi-fine range (sterling silver base jewelry only).

Fees apply for repairs are dependant on type of repair and submitted time period of your warranty, or if your jewelry is not covered by warranty. Reach out to our Customer Service Consultants here with your request, plus images of the jewelry you need repaired - our team will get back to you via email to advise the repairs and the fees (USD) upon evaluating your jewelry.

Within 6 Months of Warranty Period

Within 6 -12 Months of Warranty Period

After Warranty Expires

Things to note:

• Prices listed are estimates and that the actual repair fees might differ dependent on case

• Shipping costs to and from our repair center are not included, and will be borne by the customer based on our standard shipping rates.

• Wanderlust + Co cannot be responsible for any lost packages shipped by customers. Lost parcels are not eligible for a store credit / return / exchange.
  
  *If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.

• Store your vermeil pieces individually, preferably in your Wanderlust + Co linen pouch. Keep them in a cool and dry place.
• Handle your jewelry with care and avoid aggressive activities to keep semi precious gemstones in place.
• They do last longer than gold plated jewels BUT proactive maintenance will keep them as you first got them. Avoid harsh chemicals like cleaners and hand sanitizers to prolong the durability of your jewels - humidity and sweat may oxidize and tarnish your pieces over time.
• To keep tarnish from setting in, clean your jewelry after every wear by wiping gently with our Jewel Polishing Cloth. Take note: Be gentle as polishing cloths can be abrasive. Don't over polish.

For repair services in offline stores kindly refer here

Within 6 Months of Warranty Period

Within 6 -12 Months of Warranty Period

After Warranty Expires

Things to note:

• Prices listed are estimates and that the actual repair fees might differ dependent on case

• Shipping costs to and from our repair center are not included, and will be borne by the customer based on our standard shipping rates.

• Wanderlust + Co cannot be responsible for any lost packages shipped by customers. Lost parcels are not eligible for a store credit / return / exchange.
  
  *If you are required to ship anything back to us, kindly ensure it is shipped with a tracking number.

These beautiful styles will become staples you will feel good about, transcending all trends and to be worn with love. To keep your precious jewelry the way they are, a bit of TLC goes a long way:

• Store your pieces individually, preferably in your Wanderlust + Co linen pouch. Keep them in a cool and dry place.
• Handle your jewelry with care and avoid aggressive activities to keep your jewels away from harm.
• Our solid gold pieces never need to be taken off. Wear them on the daily and keep your favourites close! Keep your gold pieces good as new by scrubbing them gently with a very soft brush and warm water.
• To ensure longevity of your vermeil jewels, remove your pieces when you shower, swim or exercise. Avoid perfumes, hairspray and other chemicals to prolong the durability of your jewels - humidity and sweat may oxidize your pieces over time.
• Clean your jewelry after every wear by buffing gently with a polishing cloth, this helps maintain its shine.

Terms & Conditions

• For online use only
• Available in US Dollar value only
• Valid for six months from the purchase date
• Applicable with shipping fees
• Gift card balance is applicable for multiple orders
• For customers outside the United States, please note that the value of your gift card may vary and fluctuate due to real-time exchange rates of USD to your local currency.
• Wanderlust + Co is not responsible for any resulting variations in value due to the fluctuation of exchange rates.

Note: You must input your birthday at least 30 days before to receive your reward.

Replacement:

• Any replacement for defects and damages must be within 14-days of purchase with proof of purchase
• Replacements for defective items must be collected in store
• 1-year warranty is only valid for sterling silver, gold vermeil and solid gold products.

Exchange:

• Any exchange must be within 7-days of purchase with proof of purchase
• Exchange items must be unworn, in their original condition and packaging
• We accept exchanges for different sizes of same item only
• If the product for which you wish to exchange is of a higher price than the original purchase price, you will be required to top up the balance
• If the product for which you wish to exchange is of a lower price, the balance amount will not be refunded

Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below:

• Change of mind for sale items
• Earrings due to hygiene purposes
• Sets containing earrings
• FINAL SALE items (i.e - Products priced at 40% discount and above)
• Chain breakage and tarnished products due to improper care.
• Personalisation

All items purchased are not refundable.

Our flat back earrings are designed and developed for long term comfort and sleeping, and comes in two sizes:

6mm post length suitable for healed piercings only.
8mm post length recommended for fresh piercings, optimized for a bit of swelling space and comfortable healing. Bring this earring to your piercer to be sterilized prior to needle piercing.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the flat back earrings if you are doing it on your own:

1. Ensure your hands are clean and sanitized.
2. Gently insert the earring post from the back of your ear.
3. Angle the earring head so that the pin or hole aligns with the post.
4. Gently screw the head in a clockwise direction into the post until firmly secured.
5. To remove your earring, gently unscrew the head of the earring in a counter-clockwise direction.

Our barbell earrings are designed and developed for long term comfort and sleeping. It comes in a 6mm post length and recommended for healed piercings only.

The secure screw closure may require a little manoeuvring for a first time user. Here is a step-by-step guide on how to wear the barbell earrings if you are doing it on your own:

1. Ensure your hands are clean and sanitized.
2. Gently insert the earring post from the front of your ear.
3. Angle the earring back so that the pin or hole aligns with the post.
4. Screw the back in a clockwise direction into the post until firmly secured.
5. To remove your earring, gently unscrew the back of the earring in a counter-clockwise direction.

Visit our welding guide for more information!