Overview

As the store manager, you are responsible to see that all business opportunities are maximized through efficient sales floor management while ensuring the Wanderlust + Co offline experience standards are maintained at all times. 

You will take ownership of all things store-related including recruiting, leading and coaching retail associates, ensuring that they are equipped with exceptional brand and product awareness while simultaneously delivering an outstanding level of customer service and shopping experience to all of our customers. You must be comfortable scheduling shifts and must have previous experience with opening/closing procedures of a retail store. You must be open to accommodating a flexible schedule to meet the needs of the business when the opportunity arises, including evening, weekend and public holiday shifts. 

You are responsible to observe and gather important data and insights from the store, all of which will be provided to Wanderlust + Co’s headquarters. Additionally, you are required to develop and execute strategies to maximize product performance by leveraging on visual merchandising, selling techniques and store promotions.

Responsibilities:

Sales and floor management

• Achieve and exceed sales targets by optimizing team schedules
• Drive the team to exceed their sales targets
• Develop and execute plans to boost business and maximize product performance, leveraging on visual merchandising, selling techniques and store promotions
• Be constantly up-to-date on market trend and proactively share feedback with HQ on local market knowledge, commercial suggestions, and customers’ feedback, leveraging on the expertise and knowledge within the team
• Ensure the visual merchandising and overall upkeep of the store is well-maintained at all times

Customer Service

• Ensure high levels of customer satisfaction through professional and excellent customer service including proactively handling issues raised by customers
• Strengthen customer loyalty by building relationships with all customers especially VIP customers

Team

• Recruit, train and coach retail associates in product knowledge, sales techniques, customer services and company procedures
• Ensure effective communication and encourage information sharing and development through routine briefings
• Set individual goals – proactively assess performance against expectations
• Create a positive and harmonious work environment for all team members
• Act as a role model demonstrating sales leadership and excellent customer service to other members of the team

Operations

• Ensure policies, brand standards and grooming guidelines are communicated and implemented
• Ensure effective and efficient organization for inventory for the protection of company’s assets
• Staff planning and workforce management, optimizing team scheduling for sales goals
• Support HQ merchandising and operations team in inventory management

Key Requirements

• Minimum 5-10 years of experience in managing a team of no less than 5 members
• Experience working in a fast paced retail environment
• Strong business acumen and learning agility
• Highly organized, strong background in operations and able to multi-task and prioritize tasks
• Team player with the ability to lead and influencer peers
• Confident, enthusiastic and positive
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
• Excellent interpersonal skills with strong verbal and written communication skills.