
making better jewels
you deserve jewelry that make styling effortless and wearing them a joy
frequently asked questions
what is personalized nameplate jewelry?
our Nameplate Series is part of our demi-fine, fine collection – crafted for everyday wear, from workouts to sleep. customize yours with different chains, fonts, and symbols to reflect your name, initials, or a meaningful mantra.
what materials are used?
each piece is handcrafted in your choice of 14K solid gold, gold vermeil (sterling silver with 2.5 microns of 24K gold), or rhodium-plated sterling silver. made-to-order with care by local artisans for a sustainable touch.
how long will it take to ship?
please allow up to 40 working days for your personalized piece to be crafted and shipped. If you’ve ordered other items, your full order will ship together once your custom jewelry is ready.
can i exchange or return my personalized piece?
personalized jewelry is final sale – no returns, exchanges, or store credit. Double-check your chosen text before placing your order!
how do i care for my jewelry?
to keep your precious jewelry the way they are, a bit of TLC goes a long way store pieces separately in a cool, dry place (we recommend our satin pouch). solid gold can be worn daily and cleaned with warm water and a soft brush. for vermeil, avoid moisture and chemicals. After each wear, gently buff your jewelry with a polishing cloth to keep it shiny.
Is warranty provided?
yes! all of our demi-fine and fine jewelry comes with a lifetime care plan (applicable for online & in-store purchases!) for any manufacturing defects. it doesn’t cover damage from everyday wear, accidents, or improper use, but don’t worry—we’re here to help with repairs at affordable rates.
need more clarifications? contact us here and our team will be happy to help!
things to note:
within 6 months of purchase | estimated cost (usd) |
---|---|
replating | free |
broken clasp | free |
broken chain | $25 |
gemstone replacement (per piece) | from $15 |
after 6 months of purchase | estimated cost (usd) |
replating | $25 |
broken clasp | $30 |
broken chain | $35 |
gemstone replacement (per piece) | from $30 |
need more clarifications? contact us here and our team will be happy to help!
things to note:
- shipping costs to and from our repair center are borne by the customer, and we recommend sending it with a tracking number.
- we cannot be responsible for any lost packages shipped by customers. Lost parcels are not eligible for a store credit / return / exchange.