Shipping

Frequently Asked Questions

• How long will it take for my order to ship?

  *Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will have your jewels to you as soon as possible! If this presents any problems for your order, please don’t hesitate to contact us here.
  
  Orders will be shipped to the shipping address provided at checkout. Please refer to our Shipping Page for estimated delivery time.
  Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).
  
  You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via FedEx, except for Brazil, Ethiopia, Israel, Jersey, Malaysia, Philippines, Russia, Serbia, Slovakia and Uzbekistan.
  
  Please provide an accurate home / office delivery address, email address and mobile number to ensure a smooth and speedy delivery. Please do ensure someone is at your home / office to receive your parcel.
  
  If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).
  
  Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed Shipping Page for more information. Note that delivery times commence from the date of dispatch.
  
  For customers in Australia, please note that Parcel Locker shipments will be delivered by Australia Post. The tracking number provided will be for the first-mile courier service by FedEx. FedEx will mark your parcel as ‘delivered’ upon handing over your parcel to Australia Post, whereby a new tracking number will be generated. After this step, you may contact FedEx to obtain your new tracking number in order to trace your parcel via Australia Post.
  
  Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

• What is Pre-Order?

  We all love a fan favorite! Pre-order items are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated. Don’t miss out and pre-order your coveted jewel now – just add to cart!
  
  If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

• How can I edit my shipping address?

  If you wish for your order to be sent elsewhere, kindly email us here as soon as your order has been placed, and we will make the necessary adjustments.
  
  We are unable to make changes to your address once the order has been shipped and no refund will be provided if the address is deemed wrong/invalid by the courier company during delivery.

• What happens if my parcel(s) fail to be delivered or picked up?

  As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.
  
  Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

• Will I be charged handling fees, duties and taxes?

  You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.

• How much will I be charged for handling fees, duties and taxes?

  Wanderlust + Co has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. Kindly contact your local customs office for current import charges before you order, to confirm your local tax and duty fees.

• Returns & Exchanges

  Please visit our FAQ page for information on returns.